Investor Services

*These are standardised formats to be modified on case to case basis

You will not be able to transfer shares of the Company held in physical form. As per SEBI mandate, transfer of shares can be carried out in dematerialized form only with effect from April 1, 2019. The process for dematerialization of shares is set out in the Demat Section of the FAQs.

You can continue to hold your shares in physical form. However, you cannot do any transactions on shares held in physical form. Given this and considering the risks of loss/damage associated with holding shares in paper form, it is advised to get your holding dematerialized.

A transfer deed is valid for a period of one year only from the presentation date indicated on the stamp affixed by the Registrar of Companies on the upper portion of the deed or the closure date of Register of Members immediately after the presentation date, whichever is later.

However, may it be noted that effective from April 1, 2019, the transfer of shares (held in physical form) can be effected only after the shares are dematerialized.Only those transfer deeds that were lodged prior to deadline but returned due to deficiency in the document may be re-lodged for transfer even after April 1, 2019.

Please submit an attested copy of the death certificate of the deceased holder along with the relevant certificates and the prescribed transmission form available with the Link Intime and in the Forms section duly completed and signed by the survivors, as per the specimen signatures registered with Link Intime) so that the name of the deceased can be deleted from the Company's records as well as from the certificates. Attestation on the death certificate should be done by a Notary Public/Bank Manager under his official seal stating full name, address, and registration no. (in case of notary public) and full name, designation with name and address of bank (in case of bank manager).

The Company/RTA on receipt of the said documents will retain the share certificates and issue a Letter of Confirmation (LOC) on completion of the deletion process. On receipt of this LOC, the surviving shareholder shall send Dematerialization Request Form (DRF) within 120 days to Depository Participant (DP) for demat of the shares.

For securities held in electronic form, please contact your depository participant.

No, In case of joint holdings, on the death of any one or more of the joint holder(s), the surviving joint holder(s) can get the name(s) of the deceased deleted from the physical certificate(s).

Please submit the certificates along with the attested copy of the Succession Certificate or Probate of Will or Letter of Administration obtained in respect of the sole holding. You are also required to forward the prescribed transmission form available with the RTA, Link Intime India Pvt Ltd duly completed and signed by the legal heir(s)/executor(s) whose signature(s) should be verified by his/their bank manager under his official seal stating his full name, designation with name and address of the bank. Attestation on the legal document should be done by a Notary Public under his official seal stating full name, address and registration no. In case you do not have any such form of Legal Representation, please write to the RTA for further advice. Depending on the type and size of holding, certain documentation may be required for transmission of securities in favour of the legal heirs. For securities held in electronic form, please contact your depository participant.

As per law, the joint holder is deemed to be having indivisible ownership of the joint property and the Company cannot ascertain as to how or why the name was included. As per the Articles of Association of the Company, the surviving joint holders are the only persons recognised as having title to the shares.

Shares held in DEMAT form have several advantages and helps eliminate many problems that investors face while dealing with securities. Holding shares in DEMAT form minimizes paperwork that is involved with the ownership, trading and transfer of securities. It facilitates faster transactions and makes trade of securities extremely convenient. There are a wide range of advantages associated with holding securities in demateralisation form such as:-

• Facilitates buying / selling of shares through stock exchanges
• The risks pertaining to physical certificates like loss, theft, forgery and damage are eliminated completely with a DEMAT account.
• The lack of paperwork enables quicker transactions and higher efficiency in trading including immediate transfer of shares and faster settlement cycle
• Ease in portfolio monitoring
• The shares that are created through mergers and consolidation of companies are credited automatically
• There is no need to pay stamp duty on transfer of securities thereby bringing down the cost of transaction significantly

Dematerialization of shares is optional and an investor can still hold shares in the physical form. However, he/she has to demat the shares if he/she wishes to sell or transfer the same. Similarly, if an investor purchases shares, he/she will get delivery of the shares in demat form only. Further, vide Gazette Notification no. SEBI/LAD-NRO/GN/2022/66 dated January 24, 2022 , SEBI has made it mandatory for listed companies to issue securities in dematerialized form only while processing investor service requests like issuance of duplicate certificates, transmission, transposition, exchange/subdivision/consolidation of share certificates, etc.

The Depositories Act, 1996 has been enacted to regulate the matters related and incidental to the operation of Depositories and demat operations. Two Depositories are in operation - National Securities Depository Limited (NSDL) and Central Depository Services Limited (CDSL).

The procedure for dematerialisation of shares is as under:

• Open an account in the name(s) of shareholder(s) with any of the Depository Participants (DP) and obtain a unique Client ID number.
• Surrender the original share certificate to the DP together with duly filled & signed Demat Request Form. The shareholders will be required to use the original Demat Request Form of the concerned DP.
• Confirm with DP the credit of shares to your Demat Account.

All the corporate benefits such as dividend, interest, bonus shares, rights shares will be issued by the RTA to the beneficial owners i.e. the accountholders who hold the securities in electronic form.The dividend/interest amounts as and when declared/issued will be sent to you/your bankers directly. The entitlement of rights and bonus shares/debentures wherever applicable, will be credited to the beneficiaries accounts as per the investors' option and the terms of the issue.

If you are holding shares in electronic form, you still have the option to convert your holding in physical form by submitting a Rematerialisation Request Form (RRF) through your DP in the same manner as Dematerialisation. Upon receipt of such request from your DP, the Company will issue share certificates for the number of shares so rematerialised.

You may buy and sell securities in electronic form through the depository by co-ordinating with your broker and your DP. Such transactions would be simpler and faster. Payments for such transactions would be made in the same way as is done for physical certificates. Securities purchased in electronic form are credited to your account on the very next day of payout with no formalities of filling transfer deeds or applying to the Company for registration.

Such transactions are not routed through the Company and the debit/credit takes place directly in the Depository System. However, corporate benefits would be paid to the person holding such securities on the Record date/Book closure date as applicable.

The Depository Participants will give the list of demat account holders and the number of shares held by them in electronic form on the Record date to the Company (known as Benpos). On the basis of Benpos, the Company will credit the dividend directly in your bank account linked to your demat account.

The rights of the shareholders holding shares in demat form are at par with the holders in physical form. Hence you will be eligible to get the Annual Report and will have the right to attend the AGM as a shareholder.

The charges differ from DP to DP and therefore you will have to contact your DP for the same. The charges for demat have to be borne by the shareholder.

Common risk factors applicable to trading in physical shares like mismatch in signatures, loss in postal transit, etc., are absent since the dematted shares are traded scrip less.

However, in the unlikely event of any other dispute, the concerned Stock Exchange and/or Depository Custodian viz. NSDL/CSDL or SEBI would have to be approached for resolving such issues.

Yes. You will have to contact your DP or the lending bank for this.

As per the Depository Regulations, the Company is obliged to take on record the details of demat shareholders furnished by the concerned DP. Since the Depository is the custodian of the shares held in demat form, the Company cannot make any change in such records received from the Depository.

Pursuant to the recent SEBI Circulars, it is mandatory for all holders of physical securities to furnish PAN, KYC and nomination details to the RTA. The details of nomination shall be furnished either through hard copy or electronic mode.

Section 72 of the Companies Act, 2013 provides the facility of nomination for shareholders. This facility is mainly useful for individuals holding shares in sole name. In case of joint holding of shares by individuals, nomination will be effective only in the event of death of all joint holders.

Individual shareholders holding the shares in single name or joint names can appoint a nominee. In case of joint holding, joint holders together have to appoint the nominee. While an individual can be appointed as a nominee, a trust, society, body corporate, partnership firm, karta of HUF or a power of attorney holder cannot be appointed as a nominee(s). Minor(s) can however be appointed as a nominee.

To make a nomination for shares held in physical mode, please submit a duly filled in and signed nomination form (Form No. SH-13) in duplicate to Link Intime Pvt. Ltd. If you hold shares along with other holders, then all holders are required to sign the nomination form. In case of dematerialised shares, your nomination has to be recorded with your DP.

Option for multiple nominations for each folio/DP Id Client Id is also available.

It is not required to send your share certificate at the time of registration of the nominee.

Joint holders are not nominees. They are joint holders of the relevant shares having joint rights on the same. In the event of death of any one of the joint holders, the surviving joint holder/s of the shares is/are the only person/persons recognised by the Company as the holders of the shares.

A nomination once made can be revoked /changed by submitting a fresh nomination in Form No. SH-14. If the nomination is made by joint holders, and one of the joint-holders dies, the surviving joint holder/s can make a fresh nomination by revoking the existing nomination.

Shareholder can submit a ‘Declaration to Opt out of Nomination’ as per Form ISR-3.

The nomination gets cancelled in case you opt to dematerialise/rematerialize the shares. A fresh application for nomination will be required to be filed with your DP or the Company, as the case may be, post such dematerialisation/rematerialization.

In case the shares are held by sole holder, upon the death of the shareholder, the nominee to the exclusion of any other legal heir/beneficiary, is the only person in whom the shares vest. In other words, in case of a valid nomination, the Company will not entertain any claim from legal heirs or beneficiaries and the shares will be transmitted only in favour of the Nominee.

In case the nomination is made by joint-holders, it will come into play only upon the death of all the joint holders. Therefore, if one of the joint shareholder dies, the shares will devolve on the surviving shareholders to the exclusion of the nominee.

Upon the death of a shareholder, the nominee is entitled to have the shares transmitted in his favour. He/she is required to submit a notice in writing to this effect along with the original share certificate, attested copy of the death certificate of the deceased shareholder(s) along with attested copy of PAN Card and proof of address to the satisfaction of Link Intime India Pvt. Ltd/ Company.

Upon scrutiny of the documents submitted by the nominee and any other document, if required, and on being satisfied about the identity of the nominee, the shares will be transmitted in his/her favour and share certificates will be returned to him/her duly endorsed.

For making a nomination with respect to dematerialised shares, you will have to approach your DP. For making a nomination in respect of physical shares, you are required to submit Form SH-13 to Link Intime India Pvt. Ltd.

You may write to the Investor Service Department of the Company furnishing the particulars of the dividend not received. Also quote your folio number/client ID particulars (in case of dematerialized shares). We will check our records and issue a duplicate dividend warrant if the dividend remains unpaid in the records of the Company.

No duplicate can be issued during the validity of the original warrant. Hence, if the validity period of the lost dividend warrant has not yet expired, you will have to wait till the expiry date. However, once the validity period has expired, if the dividend warrant is still shown as unpaid in our Bank Statement, we shall issue a duplicate warrant expeditiously.

As per Section 205(A) of the Companies Act, all unclaimed Dividend/Interest/Principal/Maturity amounts on Deposits/Debentures after expiry of 7 years from the date they were due for payment shall be transferred to Investor Education and Protection Fund. ("THE FUND").

As per provisions of the Companies Act, 2013 and Investor Education and Protection Fund Authority (Accounting, Audit, Transfer and Refund) Rules, 2016, it is prescribed that all shares shall be transferred to IEPF in respect of which unpaid or unclaimed dividend is transferred as provided under Section 124 (5) and 124 (6) of the Companies Act, 2013 and rules prescribed therein.

Further, please note that the Ministry of Corporate Affairs, Government of India has notified the Investor Education and Protection Fund Authority (Accounting, Audit, Transfer and Refund) Second Amendment Rules, 2017 (IEPF Rules). According to the said IEPF Rules, Companies are required to transfer such shares for which dividend has not been claimed for 7 consecutive years, to the demat account of IEPF Authority.

In terms of the provision of Companies Act, 2013 and IEPF Rules, the Company has transferred such shares by cancelling the original share certificate registered in the names of the shareholders and issuing duplicate share certificate in lieu of the original share certificate and transmitting the same to the demat account of IEPF Authority. Thereafter, the original share certificate would automatically stand cancelled and deemed non-negotiable or not tradeable and there would be no holding under the registered Folio of the holder. Please note that no claim shall lie against the Company in respect of unclaimed dividend amount and shares transferred to IEPF pursuant to the IEPF Rules.

In terms of Section 124 (6) of the Companies Act, 2013 and Rule 7 of the IEPF Rules, you may claim from IEPF Authority both the unclaimed/unpaid amounts and the shares by making an online application in prescribed Form IEPF-5 and sending the physical copy of the same duly signed (as per the specimen signature recorded with the Company) along with requisite documents enumerated in the Form IEPF-5 to the Nodal Officer of the Company. The Rules and the application form (Form IEPF-5), as prescribed by the MCA for claiming back the shares/dividend are available on the website of MCA at www.iepf.gov.in

Please also note that

• No claim shall lie against the Company in respect of unclaimed dividend amount and shares transferred to IEPF Authority pursuant to the said Rules.
• All the subsequent corporate benefits accruing on your shareholding shall also be credited in favour of the demat account of IEPF Authority and you can claim the benefits from them.

Important points to be noted:

Investors are informed that after verification of the documents submitted and in case of change in signature/non-availability of signature/inability to sign due to old age or health problem/difference in name/requirements related to enhanced due diligence, additional documents will be called for, viz. Affidavit, Government Gazette, proof of identity/address, PAN and bank details, and such other additional procedures/documents, as applicable. The draft of the Affidavit can be downloaded from the website of RTA or from the Forms section.
Investors are advised to submit an attested copy of any one of the following documents in case of Mismatch in Name on PAN Card vis a vis Share Certificate-

• Valid Passport
• Legally recognised Marriage Certificate
• Gazettte notification regarding Change in Name
• Aadhaar Card

Effective April 1, 2020, the dividend income is taxable in the hands of shareholders. Accordingly, if any resident individual shareholder is in receipt of Dividend exceeding Rs. 5,000 in a fiscal year, entire dividend will be subject to TDS @ 10% provided you have updated your Permanent Account Number (PAN) with the depository, otherwise the TDS rate will be 20%. In case the dividend is not exceeding Rs 5,000 in a fiscal year to resident individual shareholder then no tax will be deducted from the dividend.

Yes, you can approach the Company for non-deduction of tax at source. In case you are not a tax-payer/not liable for deduction of tax at source, please furnish a declaration in Form 15G for dividend, Form 15H for claiming tax exemption from interest paid on debentures/fixed deposits.

Please submit the duly complete and signed forms at least 2 days before the Record date fixed for payment of dividend in order to verify and record the exemption from deduction of tax on source on dividend.

If the exemption forms are not submitted within the aforesaid time (Refer Investor Calendar/Dividend Payment Details), the same will be recorded for the subsequent dividends that may be declared by the Company during the year.

Shareholders can use the “View Your Tax Credit” (Form 26AS) facility available at www.incometax.gov.in. Please note the credit in form 26AS shall be reflected after TDS statement filed by company on a quarterly basis is processed by tax authority. Below are the navigation steps to be followed:

• Go to the 'My Account' menu, click 'View Form 26AS (Tax Credit)' link.
• Read the disclaimer, click 'Confirm' and the user will be redirected to TDS-CPC Portal.
• In the TDS-CPC Portal, Agree the acceptance of usage, and click on ‘Proceed’.
• Click 'View Tax Credit (Form 26AS)'.

The rate of surcharge depends upon the status of the non-resident and its income.
For Non-resident Individuals the rate of surcharge is as under:

For Non-resident other than Individuals the rate of surcharge is as under:

Non-resident shareholders (including FIIs/FPIs) who are tax residents of countries which have signed Double Taxation Avoidance Agreement with India are eligible for a relief of concessional rate of TDS as per the Tax Treaty (if any).

Following documents are required for availing the concessional rate of withholding tax:

• Tax Residency Certificate for the year in which dividend is received (to be issued by Revenue/Tax authorities of home country)
• Form 10F as per the format specified under Income Tax Act, 1961
• Self-Declaration for the year in which dividend is received. Principally, following should be covered in the self-declaration
  
  • Non-resident is eligible to claim the benefit of respective tax treaty
  • Non-resident receiving the dividend income is beneficial owner of such income
  • Dividend income is not attributable/effectively connected to any Permanent Establishment (PE) or Fixed Base in India

Specimen of Form 10F and self-declaration are available under the Forms section.

A non-resident willing to claim concessional rate benefit under the Treaty should submit the documents at the starting of every year or at least 2 days before the Record date fixed for payment of dividend (Refer Dividend Payment Details) in order to verify and record the exemption from deduction of tax on source on dividend.

If the required documents are not submitted by the aforesaid time the same will be recorded for the subsequent dividends that may be declared by the Company during the year.

Yes. Please ensure that your folio is KYC compliant. For more details on KYC compliance, please refer above.

For securities held in physical form where the folio is KYC compliant, please submit the following to enable updation of change in bank details :-

• Form ISR-1 duly completed and signed by all the holders as per the specimen signature recorded with us furnishing the bank account details
• Original cancelled chequeleaf bearing the name of the first holder

  or

  Bank attested legible copy of the first page of the Bank Passbook/Bank Statement bearing the names of the accountholders, address, same bank account number and type as on the cheque leaf and the full address of the Bank branch and, Bank attested legible copy of the last page of the Bank Passbook/Bank Statement showing the latest transaction which is not more than 3 months old.

The attestation of the Bank passbook/statement should be by the Bank Manager under his name, employee code, designation, full address and official stamp of the Bank and date of attestation.

For securities held in electronic form, the bank details have to be registered with your depository participant.

If you are holding shares in physical form, you are required to submit the bank details in Form ISR-1 , which can be downloaded from our website, duly completed along with a copy of cheque leaf/bank statement and we shall take due note of the same in our records. All subsequent dividends will be paid to you through direct credit to your bank account.

If you are holding shares in demat form, you may approach your Depository Participant for updating NECS mandate.

SEBI vide Gazette Notification no. SEBI/LAD-NRO/GN/2022/66 dated January 24, 2022, SEBI has made it mandatory for listed companies to issue securities in dematerialized form only while processing investor service requests like issuance of duplicate certificates, transmission, transposition, exchange/subdivision/consolidation of share certificates, etc.